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*/ class Finder { /** * DEPARTMENT * This function is used for returning department name with respect to id. * * @param $id type int * @param $custom type array/null * * @return type string */ public static function department($id, $custom = null) { if ($custom == null) { $department = Department::whereId($id)->select(['name']); } elseif (isset($custom)) { $department = Department::whereId($id)->select($custom); } return $department->first()->name; } /** * GROUP * This function is used for returning group name with respect to id. * * @param $id type int * @param $custom type array/null * * @return type string */ public static function group($id, $custom = null) { if ($custom == null) { $group = Groups::whereId($id)->select(['name']); } elseif (isset($custom)) { $group = Groups::whereId($id)->select($custom); } return $group->first()->name; } /** * STATUS TYPE * This function is used for returning status type name with respect to id. * * @param $id type int * @param $custom type array/null * * @return type string */ public static function statusType($id, $custom = null) { if ($custom == null) { $status_type = TicketStatusType::whereId($id)->select(['name']); } elseif (isset($custom)) { $status_type = TicketStatusType::whereId($id)->select($custom); } return $status_type->first()->name; } /** * STATUS * This function is used for returning status name with respect to id. * * @param $id type int * @param $custom type array/null * * @return type string */ public static function status($id, $custom = null) { if ($custom == null) { $status = Ticket_Status::whereId($id)->first(); } elseif (isset($custom)) { $status = Ticket_Status::whereId($id)->select($custom); } return $status; } /** * USER ROLES IN A GROUP FOR STATUS LIST * This function is used to return roles of users from a given value. * If the value is 1 the response is client * If the value is 2 the response is agent * If the value is 4 the response is admin * If the value is 1+2 = 3 the response is client, agent * If the value is 1+4 = 5 the response is client, admin * If the value is 2+4 = 6 the response is agent, admin * If the value is 1+2+4 = 7 the response is client, agent, admin. * * @param $id type int * * @return type string */ public static function rolesGroup($id) { switch ($id) { case null: return \Lang::get('lang.none'); case 1: return 'Client'; case 2: return 'Agent'; case 4: return 'Admin'; case 3: return 'Client,Agent'; case 5: return 'Client,Admin'; case 6: return 'Agent,Admin'; case 7: return 'Client,Agent,Admin'; default: return 'Undefined!'; } } /** * ANY TYPE STATUS * This function is used to return the set of status which are of any type passed in the param. * * @param type $id * * @return type array */ public static function anyTypeStatus($id) { $status_group = Ticket_Status::where('purpose_of_status', '=', $id)->select(['id'])->get(); foreach ($status_group as $status) { $status_group2[] = $status->id; } return $status_group2; } /** * RETURNS ALL STATUS * This function is used to return all the status given in the system. * * @return type array */ public static function getAllStatus() { $status = Ticket_Status::where('purpose_of_status', '!=', 3)->orwhere('purpose_of_status', '!=', 4)->get(); return $status; } /** * VARIABLE REPLACEMENT * This function is used to replace the replaceable variables form a given content for templates. */ public static function replaceTemplateVariables($variables, $data, $contents) { foreach ($variables as $key => $variable) { $messagebody = str_replace($variables[$key], $data[$key], $contents); $contents = $messagebody; } return $contents; } /** * SPECIAL CHECK FOR STATUS FOR APPROVAL * This function is used to special check status for any type of checks. * * @return type array */ public static function getCustomedStatus() { $status = Ticket_Status::select('id', 'name', 'icon_class') ->whereIn('id', [1, 2, 3, 5])->get(); return $status; } public static function getRtl() { $rtl = CommonSettings::where('option_name', '=', 'enable_rtl')->first(); return $rtl; } }